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      <description>Got a call from an occasional SME client whose anti-virus had past it's renew-by date, and this being a recession they had decided to renew it themselves. The reseller advised them the original product didn't suit their requirements, and pointed them at t...</description>
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      <title>The true value of customer service</title>
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      <description>With Windows XP now officially into it's end-of-life phase, and Vista waiting in the OEM wings, BitSmith has been road testing some alternatives...&#13;
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      <title>Whats beyond your Windows?</title>
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      <description>It appears that Dublin city council have caved in to pressures from the telecommunications industry, and backed down from their plan to have free WiFi throughout the city.&#13;
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      <description><![CDATA[A crisis call comes in from on high to inform me that we'll have four people in a porta-cabin on a client site and they'll need access to their e-mail, Internet & need the ability to share files - Oh and sorry about the short notice but could you sort it ...]]></description>
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      <title>Linux saves the junkyard dogs</title>
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      <description><![CDATA[As a small child, I would sometimes have nightmares about a monster which lurked in the shadows beneath my bed, all teeth & claws, sensed, but not seen. 35 years later I still have vague recollections of the anxiety this imaginary monster induced, and lat...]]></description>
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      <pubDate>Thu, 29 Nov 2007 14:00:44 +0000</pubDate>
      <title>Vista... The monster in the shadows?</title>
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      <description><![CDATA[Having just replaced a dead hard disk, and re-installed XP Pro, I've once again had to spend a frustrating hour downloading over 170 megabytes worth of updates & fixes. More, in fact, if you count the ones that go in after the first round forces a reboot....]]></description>
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      <title>Where's Windows XP Service Pack 3 gone?</title>
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      <description>An unusually quiet morning in BitSmith towers is rudely interrupted by a summons to the top floor. A prestigious private school has just been on the phone. Their Internet connection is dead, and they have a big ceremony in two days at which they propose t...</description>
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      <pubDate>Fri, 12 Oct 2007 14:33:07 +0100</pubDate>
      <title>It's not what you know...</title>
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      <description><![CDATA[There's a saying they have in the used car trade - "There's someone for every car". It's usually reserved for the sort of slack jawed individual who'll turn up on spec & buy a ten year old Mondeo with an expired MOT for at least twice what it's worth. In ...]]></description>
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      <pubDate>Thu, 04 Oct 2007 11:53:09 +0100</pubDate>
      <title>There's always one, usually more, but always one...</title>
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